Shipping policy
Delivery Estimates
|
Delivery Area |
Estimated Delivery Time |
|---|---|
|
Melbourne, Sydney, Brisbane, Adelaide metropolitan areas |
2 - 7 Business Days |
|
Sydney, Melbourne, Brisbane outer metropolitan/regional areas |
3 – 10 Business Days |
|
QLD, NSW, VIC, SA regional and TAS |
6 – 10 Business Days |
|
WA and NT |
8 – 17 Business Days |
Please note that if you are purchasing items with a lead time of 5-7 weeks or more, the above delivery estimates are additional on top of these lead times. If you have any queries, please contact us before purchasing via email at [email protected].
Delivery Fees
We are pleased to offer free delivery for all orders. To view the overall cost of your delivery, please add all items to your shopping cart and ensure your delivery suburb, postcode, and state are correct.
Shipping Delays
Estimated delivery times are approximate and can be affected by factors such as higher volumes of freight or unforeseen delays. We appreciate your patience and understanding. For any questions or concerns, please contact our team at [email protected], or use our live chat for immediate assistance.
Shipping | Regional and Remote Areas
We currently do not ship furniture to Australia’s regional and remote areas. For all enquiries regarding regional shipping details, please contact us at [email protected].
In exceptional cases where a delivery might result in unusually high freight charges, we reserve the right to cancel an order. Please contact us first if you would like to check if your location may be subject to unusually high freight charges.
Shipping | PO Boxes
We do not deliver to PO Boxes. Please provide a street address for delivery when placing your order to ensure successful delivery.
Shipping | International
We do not currently offer international shipping for furniture. For international shipping inquiries, please contact us at [email protected].
Shipping Damages
Upon receiving your package, please inspect it for any damage. If you notice any damage to the box or the item itself, notify us within 48 hours of receipt at [email protected]. Any damage reported after this period may not be covered.
If your order has not arrived within 7 business days of dispatch, please let us know so we can investigate the issue.
In exceptional cases where delivery charges may be unusually high, we reserve the right to cancel an order. A customer care member will contact you to discuss alternative options.
For any further questions or to discuss delivery details, please reach out to us at [email protected].